Privacy Policy

1. Information We Collect

sabi4d collects several categories of information to provide you with secure, personalized gaming services, process financial transactions, verify your identity, prevent fraud, and comply with legal obligations. The types of information we collect include:

1.1 Personal Information You Provide

When you create a sabi4d account or use our services, you voluntarily provide us with personal information, including:

• Account Registration Information: Full legal name (as shown on your Indonesian national ID/KTP), date of birth, gender, email address, mobile phone number, residential address (street address, city, province, postal code).
• Identity Verification (KYC) Documents: Copies of your Indonesian national ID card (KTP) including your photo, ID number (NIK), and other details; selfie photograph holding your KTP; proof of address documents such as utility bills or bank statements; proof of payment method ownership.
• Financial Information: Bank account details (bank name, account number, account holder name) for deposits and withdrawals; e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja account numbers); transaction history including deposit amounts, withdrawal amounts, dates, and payment methods used.
• Communication Records: Messages you send to our customer support team via live chat, WhatsApp, or email; feedback, complaints, or inquiries you submit; correspondence related to account disputes or verification.

1.2 Information Automatically Collected

When you access the sabi4d platform, we automatically collect certain technical information through cookies, server logs, and similar tracking technologies:

• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, Android, iOS), browser type and version, screen resolution, device identifiers (IMEI, advertising ID).
• Connection Information: IP address, internet service provider (ISP), connection type (WiFi, cellular data), approximate geographic location based on IP address (city/region level, not precise GPS coordinates).
• Usage Information: Pages visited on our website, games played, bets placed, session duration, click patterns, navigation paths, timestamps of activities, features used.
• Cookie Data: Session cookies (temporary cookies that expire when you close your browser), persistent cookies (cookies that remain on your device for a set period), preference cookies (storing your language and display preferences), analytics cookies (tracking website traffic and user behavior).

1.3 Gaming and Transaction Data

• Betting History: All bets placed including game type (sports betting, casino, togel), bet amount, odds, outcomes, winnings, losses.
• Account Balance: Real-time account balance, bonus balances, pending withdrawals, transaction history.
• Gameplay Statistics: Games played, session lengths, frequency of play, favorite games, RTP (Return to Player) outcomes.
• Responsible Gaming Data: Deposit limits set, loss limits set, session time limits, self-exclusion requests, reality check settings.

2. How We Use Your Information

sabi4d uses the information we collect for the following legitimate business purposes:

2.1 Account Management and Service Delivery

• Create and maintain your sabi4d account
• Verify your identity and age (21+ requirement) through KYC procedures
• Process deposits and withdrawals to/from your account
• Enable you to place bets and play games on our platform
• Track your account balance, betting history, and transaction records
• Provide customer support and respond to your inquiries
• Send service-related notifications such as deposit confirmations, withdrawal status updates, password reset links, and important account security alerts

2.2 Security and Fraud Prevention

• Detect, prevent, and investigate fraudulent activities, money laundering, collusion, bonus abuse, and unauthorized account access
• Monitor for unusual betting patterns or suspicious transactions that may indicate fraud or match-fixing
• Verify the authenticity of identity documents submitted during KYC
• Enforce our Terms & Conditions and comply with legal obligations
• Maintain audit logs for security investigations and regulatory compliance

2.3 Regulatory Compliance and Legal Obligations

• Comply with Indonesian anti-money laundering (AML) regulations and Know Your Customer (KYC) requirements
• Verify that users are at least 21 years of age and residents of Indonesia
• Report suspicious transactions or activities to relevant authorities as required by law
• Respond to lawful requests from law enforcement, regulatory bodies, or courts
• Maintain records for regulatory audits and licensing compliance

2.4 Marketing and Promotions (With Your Consent)

• Send you promotional offers, bonus announcements, and special event notifications only if you have opted in to receive marketing communications
• Personalize promotional content based on your gaming preferences and activity
• Notify you about new games, sports betting markets (including BRI Liga 1 matches, EPL, La Liga, Champions League), and platform features
• Send birthday bonuses, loyalty rewards, and VIP program updates to eligible users

Important: You can opt out of marketing communications at any time by clicking the unsubscribe link in any promotional email, adjusting your account communication preferences, or contacting customer support. Opting out of marketing will not affect service-related notifications such as withdrawal confirmations or security alerts.

2.5 Platform Improvement and Analytics

• Analyze website traffic, user behavior, and gaming patterns to improve our platform's performance, usability, and features
• Conduct A/B testing to optimize user experience
• Identify popular games and betting markets to guide content partnerships
• Monitor system performance, identify technical issues, and improve server stability
• Generate aggregated, anonymized statistics for business intelligence (no personally identifiable information is used in aggregated reports)

3. How We Share Your Information

sabi4d does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following limited circumstances:

3.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf. These partners are contractually obligated to protect your data and use it only for the specific services they provide to sabi4d:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) process your deposits and withdrawals. They receive your name, account number, and transaction details necessary to complete financial transfers.
• Game Providers: Casino game studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEft, Ezugi, Spribe, and Pocket Games Soft receive anonymized gameplay data to operate their games on our platform. They do not receive your personally identifiable information.
• Identity Verification Services: Third-party KYC verification providers may receive your ID documents, selfie photos, and personal details to authenticate your identity and cross-reference against government databases.
• Customer Support Tools: Live chat software, email services, and CRM (Customer Relationship Management) platforms store your support inquiries and communication history.
• Cloud Hosting and Data Storage: Secure cloud infrastructure providers host our servers and databases where your data is stored with encryption.
• Analytics and Performance Monitoring: Website analytics tools track aggregated user behavior to help us improve platform performance. These tools collect anonymized data only.

3.2 Legal and Regulatory Disclosures

We may disclose your personal information when required by law or to protect our legal rights:

• To comply with legal obligations such as court orders, subpoenas, or regulatory requests from Indonesian authorities
• To report suspicious transactions or money laundering activity to financial intelligence units as mandated by AML regulations
• To enforce our Terms & Conditions and investigate violations such as fraud, bonus abuse, or terms breaches
• To protect the safety, security, and legal rights of sabi4d, our users, or the public

3.3 Business Transfers

In the event that sabi4d undergoes a business transaction such as a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy.

3.4 With Your Explicit Consent

We may share your information with third parties not listed above only if you provide explicit consent for such sharing.

4. How We Protect Your Information

sabi4d employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

4.1 Technical Security Measures

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS (Secure Sockets Layer/Transport Layer Security) protocols, the same encryption standard used by major financial institutions worldwide.
• Encrypted Data Storage: All sensitive personal information (ID documents, financial details, passwords) is encrypted at rest using AES-256 encryption before being stored in our databases.
• Secure Password Hashing: User passwords are hashed using bcrypt with salt, ensuring that even sabi4d employees cannot view your plain-text password.
• Firewall Protection: Multi-layered firewalls protect our servers from external attacks and unauthorized access attempts.
• Intrusion Detection Systems: Automated systems monitor network traffic 24/7 for suspicious activity, malware, and hacking attempts.
• Regular Security Audits: Independent security firms conduct penetration testing and vulnerability assessments on our infrastructure regularly.

4.2 Organizational Security Measures

• Access Controls: Only authorized sabi4d employees with a legitimate business need (such as customer support for account inquiries, or compliance team for KYC verification) can access your personal information. Access is logged and monitored.
• Employee Training: All employees receive data protection training and sign confidentiality agreements prohibiting unauthorized disclosure of user information.
• Secure Data Centers: Our servers are hosted in certified data centers with physical security measures including 24/7 surveillance, biometric access controls, and redundant power systems.
• Incident Response Plan: We maintain a comprehensive data breach response plan to quickly contain and mitigate any security incidents.

4.3 Your Role in Security

While sabi4d implements robust security measures, your cooperation is essential to protect your account:

• Create a strong, unique password combining uppercase letters, lowercase letters, numbers, and special characters. Do not reuse passwords from other websites.
• Never share your sabi4d username, password, or account details with anyone, including friends, family, or individuals claiming to be sabi4d staff.
• Enable two-factor authentication (2FA) if available for additional account protection.
• Log out of your account after each session, especially when using shared or public devices.
• Notify us immediately at [email protected] if you suspect unauthorized access to your account or notice suspicious activity.
• Be cautious of phishing emails, SMS, or websites impersonating sabi4d. We will never ask for your password via email or SMS.

5. Data Retention

sabi4d retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements:

5.1 Active Account Data

While your sabi4d account remains active, we retain all account information, transaction history, gameplay data, and communication records to provide ongoing services and support.

5.2 Closed Account Data

If you close your account or request account deletion, we will deactivate your account and remove your personally identifiable information within 30 days, except for data we are legally required to retain:

• Financial Records: Indonesian financial regulations require us to retain transaction records, KYC documents, and anti-money laundering reports for 7 years after account closure.
• Legal Compliance: Information necessary for ongoing legal proceedings, regulatory audits, or fraud investigations will be retained until the matter is resolved.
• Anonymized Data: We may retain aggregated, anonymized usage statistics that cannot be linked back to you personally for analytical and business intelligence purposes indefinitely.

5.3 Inactive Account Policy

Accounts with no login activity for 12 consecutive months are considered inactive. After 24 months of inactivity, we may delete your account and personal information (excluding legally required records) after sending email notification to your registered email address.

6. Your Privacy Rights

As a sabi4d user, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request a copy of all personal information sabi4d holds about you. To exercise this right, contact our customer support team with your request. We will provide the information in a commonly used electronic format within 30 days.

6.2 Right to Correction

If any personal information we hold about you is inaccurate or outdated, you can update it directly in your account settings or contact customer support to make corrections. Certain information (such as your name and date of birth) may require additional verification before changes are approved.

6.3 Right to Deletion

You may request deletion of your personal information by closing your account. Note that we may retain certain data as required by law (financial records, AML compliance data) even after account closure, as detailed in Section 5 (Data Retention).

6.4 Right to Object

You have the right to object to processing of your personal information for marketing purposes. You can opt out of promotional communications by clicking "unsubscribe" in emails or adjusting your account communication preferences. You cannot opt out of service-related notifications necessary for account operation (e.g., withdrawal confirmations, security alerts).

6.5 Right to Restrict Processing

You may request that we temporarily restrict processing of your personal information in certain circumstances, such as while we verify the accuracy of disputed data or assess your objection to processing.

6.6 Right to Data Portability

Upon request, we can provide your personal information in a structured, machine-readable format (CSV or JSON) that allows you to transfer the data to another service provider.

To exercise any of these rights, please contact us at:

• Email: [email protected]
• Live Chat: Available 24/7 in your account dashboard
• Subject Line: "Privacy Rights Request - [Your Request Type]"

Please include your full name, registered email address, and account username (if applicable) to help us verify your identity. We will respond to all requests within 30 days.

7. Cookies and Tracking Technologies

sabi4d uses cookies and similar tracking technologies to enhance your user experience, analyze platform performance, and deliver personalized content.

7.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. Cookies allow the website to remember your preferences, login status, and browsing activity across sessions.

7.2 Types of Cookies We Use

7.3 Managing Cookies

You can control cookie settings through your web browser. Most browsers allow you to:

• View which cookies are stored on your device
• Delete all cookies or selectively delete specific cookies
• Block cookies from specific websites
• Block all cookies by default (though this may prevent certain website features from working)

Please refer to your browser's help documentation for specific instructions on managing cookies. Note that disabling essential cookies will prevent you from logging into your sabi4d account and using platform services.

8. International Data Transfers

sabi4d primarily operates within Indonesia and stores user data on servers located in secure Indonesian data centers. However, some of our service providers (payment processors, game providers, cloud hosting infrastructure) may be located outside Indonesia. When we transfer your personal information internationally, we ensure that:

• The receiving country has data protection laws that are adequate or comparable to Indonesian standards, or
• The service provider has signed data protection agreements (Standard Contractual Clauses) ensuring your data receives equivalent protection, and
• All international data transfers use encrypted connections (SSL/TLS).

9. Children's Privacy

sabi4d services are strictly intended for adults aged 21 and over. We do not knowingly collect personal information from anyone under the age of 21. If we discover that we have inadvertently collected data from a minor, we will immediately delete that information and close the associated account. If you believe a minor has provided information to sabi4d, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

sabi4d reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify you by:

• Updating the "Last Updated" date at the top of this page
• Sending an email notification to your registered email address
• Displaying a prominent notice on our homepage or in your account dashboard

Changes become effective 14 days after notification. Your continued use of sabi4d services after the effective date constitutes acceptance of the revised Privacy Policy. We encourage you to review this page regularly to stay informed about how we protect your information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or sabi4d's data practices, please contact our Data Protection team:

• Email: [email protected] (Subject: "Privacy Policy Inquiry")
• Live Chat: Available 24/7 in your account dashboard
• WhatsApp: Contact number displayed after login
• Response Time: We respond to all privacy inquiries within 48 hours

For data access requests, correction requests, or deletion requests, please provide your full name, registered email address, and account username to help us verify your identity.

Our Data Protection Commitment